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How to Cancel a Planet Fitness Membership: App, Club or Mail
By Editorial Team · published 2026-09-16 · updated 2026-09-17
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A Planet Fitness membership is cancelled at your home club — in person at the front desk during staffed hours, or by a letter sent to that club by certified mail — and only some clubs also offer cancellation online through the member account in the app or on planetfitness.com. Phone and email are not accepted anywhere in the chain. The app itself is only a companion: deleting it changes nothing, and the Crowd Meter will keep working until the membership actually ends. Below are the three routes, the two fees that catch people — the $49 annual fee and the buyout on minimum-term contracts — and how to time the cancellation so neither is billed after you leave. Prices as of September 2026 and vary by location.
Before you start
Separate the app from the membership. The Planet Fitness app opens the door, counts check-ins and shows the Crowd Meter, but the money is the membership behind it: Classic from $15 a month, PF Black Card from $24.99, an annual fee of $49, and — on some memberships — a twelve-month commitment. The app has no subscription of its own; Google Play shows no in-app purchases. So there is nothing to cancel in the App Store or Play Store, and uninstalling the app ends nothing.
Find your home club. Memberships belong to the club that signed you up, not to the chain, and that club is where the cancellation is processed. The club name is on your membership agreement and in the app under your account details.
Read your agreement for two lines: the billing date, because cancellation must reach the club before it to avoid the next monthly charge, and whether the membership has a minimum term, because leaving early on a committed contract carries a buyout fee — commonly $58 in Planet Fitness agreements, though the amount in your own contract is the one that applies. Month-to-month memberships have no buyout.
Check the annual fee date. The $49 is billed once a year on a date set at sign-up; if that date is close, a cancellation that reaches the club after it will not refund it.
Step 1. Check whether your club allows cancelling in the app or online
Only some locations do. Open the app, sign in, and go to your account or membership details — the profile or settings icon — and look for a Manage Membership or Cancel option. The same check works on planetfitness.com after signing in with the email on the membership. If the option is there, follow it: you may be asked to confirm identity, agree to terms and submit a short form, and you should receive a confirmation to keep.
If there is no such option, your club does not offer it, and Steps 2 and 3 are the routes.
Step 2. Cancel in person at your home club
Go to the home club during staffed hours — not a different branch, even on a Black Card — and ask at the front desk to cancel. Bring identification. Ask for a written confirmation or an email before you leave; the confirmation is the only proof that the cancellation was processed on that date, and it is what settles any later dispute about a charge.
Step 3. Cancel by certified mail
If you have moved or cannot reach the club, send a letter to the home club's address. Include your full name, the membership or key-tag number, the email and phone on the account, a clear statement that you are cancelling, and your signature; date it. Send it by certified mail with a return receipt, so you hold a tracking number and delivery confirmation. The delivery date is the date the club received notice, which is what matters against the billing date.
Step 4. Time it against the billing date
Whichever route you use, notice has to reach the club before the monthly billing date to stop that month's charge, and before the annual fee date to avoid the $49. Cancelling the day after either has been billed usually means paying it. If the membership is inside a minimum term, the buyout fee applies whenever you leave early; waiting for the term to end avoids it.
If it does not work
The app shows no cancel option. Your club does not offer online cancellation. That is normal for most of the chain; use the desk or the mail.
You were charged after cancelling. Compare the charge date with the date on your confirmation or certified-mail receipt. A charge dated before the club received notice is the last billing cycle. A charge after it is a dispute for the club, with the confirmation as evidence.
You cannot get to the home club. Certified mail is exactly for this. Do not rely on a call or an email — Planet Fitness does not accept either as a cancellation.
The annual fee was billed the week you cancelled. It is charged on its anniversary date regardless of intent to leave. If the cancellation reached the club before that date, take the confirmation to the club; if after, it stands.
You want to keep the app for the Crowd Meter. It stops working when the membership ends; the busyness screen needs an active account.
Bottom line
Cancel at the home club — the front desk during staffed hours, or a certified letter to that club's address — and use the app or website only if your club is one of the minority that offers it. Get written confirmation whichever way you go. Time it before the monthly billing date and the $49 annual fee date, know whether your contract has a buyout, and do not delete the app expecting it to do anything: it is a door key and a crowd chart, not the membership.
