Expedia: Hotels, Flights, Cars

Expedia Review: Sharp Deal Tools, Thinner Rewards, Supplier-Run Refunds

One Key After July 28, 2026: 1% at Blue, Nothing on Flights

Since July 28, 2026, Blue members earn 1% in OneKeyCash on hotels, vacation rentals, cars, activities, cruises and the non-flight part of packages; Silver and Gold earn 2%, Platinum 3%, and flights earn nothing. Tiers count Trip Elements per calendar year: 5 for Silver, 15 for Gold, 30 for Platinum, with each hotel night, rental-car day or flight ticket worth $25 or more counting once. A balance expires after 18 months without a booking or redemption, cannot pay for Pay Later stays, and works on a flight only if it covers the whole fare. The new terms drop the Hotel Price Guarantee. Booking.com's higher Genius levels instead unlock after 5 or 15 bookings in two years and are kept for life.

Member Prices, Bundle & Save and the 20% Rule Behind Flight Deals

Signing in unlocks Member Prices, at least 10% off select stays, rising to 15% at Silver and 20% at Gold and Platinum. Bundle & Save measures savings against the same parts booked separately and labels a package an Unreal Deal when the saving covers a whole flight, hotel night or car rental. Flight Deals shows only fares at least 20% below the price its model predicts for the route and skips itineraries with more than one stop. Paid Price Drop Protection rechecks your exact fare every 24 hours and credits any drop to your card after the trip; Gold and Platinum members get a version paid in OneKeyCash. Hopper offers a Price Freeze that holds a price before you buy.

Who Refunds You: The Airline, the Hotel or Expedia

The terms of service, revised August 10, 2026, make each supplier's rules part of the booking. Airlines and hotels may charge cancellation or change fees, the agency may add an administration fee, and its own fees are non-refundable unless checkout says otherwise. Refunds return through whichever party took the payment, and the terms say the company has no visibility into a supplier's refund process. Pay Later stays are billed by the hotel. Frontier, Ryanair and AirAsia handle their own cancellations. Most hotels allow free cancellation; some need 24 hours' notice. Of the 150 most relevant English Google Play reviews, 106 give one or two stars, many describing being sent back and forth between support and the supplier.

Romie, the Support Chatbot and What Both Privacy Labels Disclose

Romie, the AI trip assistant shown in 2024, was tested as an alpha with US users through EG Labs, including in iMessage group chats; the May 2026 Explore announcement does not mention it and promises an AI Activity Planner later in 2026. Travelers mostly meet the support virtual agent, which the company said in May 2025 handles over 143 million conversations a year. The privacy statement, updated May 6, 2026, lists AI pricing that includes direct price setting and margin adjustments. Apple's label names eight data types that may be used to track you across other companies' apps, including purchases, financial info and location. Google Play's Data safety form lists emails, search history and device IDs as shared with third parties for advertising. Both stores flag ads.