MyChart

Medical

7.9~~/10~~

Our score

★ 4.5 Google Play·10M+ installs

Reviewed by Editorial Team, ScoredApps editorial · updated 2026-10-01

Screenshots

MyChart home screen greeting a patient, with tiles for appointments, billing, video visits, medications, test results and messages and a June 30 office visit with an eCheck-In button

Schedule Appointment confirmation for a 15-minute office visit at Verona Medicine Clinic, showing an expected $20.00 copay and the reason for the visit

Find Care Now page for an urgent care clinic with a map, a 7-minute current wait and an I'm on my way button

Epic video visit screen with a cartoon doctor in the main window and a parent and child in the self-view corner

Share Everywhere screen explaining three steps to share a health record using a share code and birthdate at shareeverywhere.com

About MyChart

MyChart is Epic Systems' free patient portal app for test results, messages to your care team, scheduling, video visits and medical bills, with no ads or in-app purchases. It works only if your hospital or clinic runs Epic, and that organization decides which features you see. Free has limits, though: some health systems bill insurance for certain portal messages, and 2026 Android reviews keep reporting login and server errors.

App information

DeveloperEpic Systems Corporation

Version11.9.3

Size73 MB (Android) · 132 MB (iOS)

Price / In-appFree

Contains adsNo

In-app purchasesNo

Content rating16+

Requires (Android)Android 11+

Requires (iOS)iOS 18.0+

Offline modeNeeds an internet connection; records load from your healthcare organization's server

Interface languagesAR, DA, NL, EN, FI, FR + 7 more

Store rating (Google Play)4.5 from 288,025 ratings

Installs10M+

Updated by developer2026-09-21

Data checked2026-10-01

Specs come from the official store listings and were last checked on 2026-10-01. Developers change pricing and requirements — check the store page before installing.

MyChart Review: Free to Install, but Your Hospital Sets the Rules

Free, but only where your provider runs Epic

The app costs nothing and carries no ads, but it is a window into one organization's Epic system, not a standalone health record. If your clinic uses another vendor, there is nothing to show, and every menu depends on what your provider has enabled. Messaging shows how much is set locally: each message goes to one recipient, you can usually write only to clinicians you have seen recently or will see soon, and Epic's help pages say most organizations reply within three business days. Your provider even chooses the countries you can log in from. Cleveland Clinic calls the app a condensed version of its patient website, so some tasks still need a browser.

Happy Together, Share Everywhere and the Epic ID login

Happy Together is the reason to keep the app. Link accounts from several Epic organizations, and allergies, medications, test results and messages appear in one view, each marked with its source hospital. For a clinician outside that network, Share Everywhere creates a code that, with your birthdate, opens your record in any browser for a limited time, and the reader can send a note back to your care team. MyChart Central adds one Epic ID login with passkeys, but only for U.S. adults at participating organizations; Louisiana switched it on statewide in October 2025. Several 2026 Play reviews describe linked accounts dropping off and verification codes that never arrive.

What the Data safety form lists, and the 2022 Meta Pixel case

Google Play's Data safety form declares no data shared with third parties and encryption in transit. Collected data includes health info, financial info and messages, plus optional fields for race and ethnicity, religious or political beliefs and sexual orientation. Apple's label lists precise location as collected but not linked to you. Epic's help says records stay on your healthcare organization's servers and Epic has no access to them, which leaves each provider in charge of its setup. In June 2022, The Markup found Meta's tracking pixel inside password-protected portals of seven health systems, including Piedmont Healthcare's, and Epic said it had urged heightened caution with custom analytics scripts. In July 2026, Epic warned of more scam texts and emails borrowing the brand's logo.

Message fees from $3 to $50, and an AI assistant called Emmie

Your provider, not Epic, decides whether a message costs money. Johns Hopkins Medicine began billing some to insurance on July 18, 2023: replies that take more than five minutes and need clinical judgment cost $10 to $50 with private insurance and $3 to $10 with Medicare, while refills and scheduling stay free and Medicaid patients pay nothing. UCSF Health has billed similar e-visits since November 2021, warning patients in the portal first. Check your own health system's policy, since fees vary and change. Epic is also adding Emmie, an AI assistant that answers questions about your chart and bills where organizations enable it; Rush University System for Health credits it with 58% fewer billing-related service messages.

Pros

No ads, no in-app purchases and no fee charged by Epic
Happy Together merges records from several Epic organizations into one view
A Share Everywhere code gives any clinician temporary browser access to your record
Find Care Now lists nearby urgent care and lets you announce your arrival
Passkeys, fingerprint, face login or a four-digit passcode replace typing a password
Sleep data and other readings sync from Health Connect and Apple Health

Cons

Works only where your provider runs Epic, and features vary by organization
2026 Play reviews report missing verification codes, server errors and blank message screens
Some health systems bill insurance for portal messages that need clinical judgment
Accounts cannot be deleted, only deactivated; records stay with the provider

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Verdict

We score MyChart 7.9: the free app gathers results, messages, scheduling, bills and video visits, and Happy Together and Share Everywhere help when records are scattered across hospitals. Take it if your doctor or hospital runs Epic, especially if you manage a family member's care. Skip it, or keep the website as a fallback, if your provider uses another vendor or you rely on the Android app daily, where 2026 reviews describe login loops. Check your provider's terms for message fees.

Core function8.5Results, messages, scheduling, bills, video visits and Happy Together record linking, though each provider decides which tools you get.

Ease of use7.0Biometric and passkey login help, but each message goes to one recipient and menus differ between health systems.

Monetisation9.0Epic charges nothing and shows no ads; some providers bill insurance for clinical messages, from $3 at Johns Hopkins.

Performance6.547 of the 199 newest English Play reviews give one or two stars; failed sign-ins are the most common complaint.

Privacy & permissions7.5Data safety declares no sharing and encryption in transit; accounts can't be deleted, and in 2022 seven provider portals ran Meta's pixel.

7.9out of 10 · weighted average of the five scores above

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Frequently asked questions

Is MyChart free?

Yes. Epic charges patients nothing for the app, and it has no ads or in-app purchases. Care itself still costs money: copays, bills and video visits come from your provider, and some health systems bill insurance for messages that need clinical judgment. Check your provider's billing policy, since rules differ and can change.

Can I see records from two hospitals in one MyChart account?

Yes, if both organizations use Epic and support Happy Together. Link the accounts under Link My Accounts, and allergies, medications, test results and messages from each appear in one view. MyChart Central adds one Epic ID login across linked accounts, but only for adults 18 or older living in the U.S.

Why did I get a bill for a MyChart message?

Your provider, not Epic, billed it as an e-visit. At Johns Hopkins Medicine, replies that take over five minutes and require clinical judgment go to insurance: $10 to $50 with private coverage, $3 to $10 with Medicare. Refills and scheduling are not billed there. Fees vary by organization and can change, so ask your provider's billing office.

Can I delete my MyChart account?

No. You can deactivate it in Account Settings or through your provider's help desk, but your medical information stays in the health system's records. Before leaving, request a copy of your record as a PDF or a computer-readable file; your organization processes it, which can take a few days.

Is MyChart the same as FollowMyHealth or athenaPatient?

No, and you rarely choose between them, because each app reads one vendor's records. FollowMyHealth, from Veradigm, opens its own Universal Health Record; athenaPatient works only in the U.S., for patients of athenahealth-network practices with an existing portal account. If your doctor uses Epic, Epic's app is the one that shows your chart.