SeatGeek - Buy Event Tickets

SeatGeek Review: Fees Shown Up Front, Refunds That May Arrive as Credit

All-In Pricing: what the event-page price includes, and what it leaves out

Sellers set resale prices, which can land above or below face value, though some events carry minimum or maximum prices set by the team, venue, artist or promoter. The help center says the event-page price includes every mandatory fee; only sales tax, shipping for physical tickets and add-ons you choose are added at checkout. No fee percentage is published. Fees vary by event, may be set by the team, venue or promoter rather than by SeatGeek, and are generally not refunded outside the Buyer Guarantee, because all sales are final. TickPick takes the opposite route: no buyer fees, with a 15% commission charged to sellers instead.

What the Buyer Guarantee covers, and the 48-hour Refundable Tickets add-on

The Buyer Guarantee promises tickets that arrive before the event, scan at the gate and match your order; if one fails, you get comparable or better seats or a refund, provided you report the issue promptly. It excludes mistaken purchases, changed plans, lineup changes, entry refused under venue rules, and travel, hotel or parking costs. Officially canceled events are refunded without a support request, usually within 3–10 business days, though the terms allow credit instead where state law permits. Postponed events are not refunded. For select events, a Refundable Tickets add-on bought at checkout lets you cancel the whole order up to 48 hours before the start, minus its own service charge.

Reselling: a 10% fee, Smart Pricing and payment after the event

Selling starts from the Sell button on tickets already delivered to your account. A listing tops out at eight tickets, and payouts go only to US or Canadian residents with a bank account in that country. The help page for MLB sellers puts the seller fee at 10% of your price, below TickPick's 15%. Smart Pricing reprices a listing as often as every few minutes toward Sell Fast, Balanced or Sell Big, above an optional floor, at no extra charge. Payouts leave two business days after the event and arrive within 5–7 business days. Sellers who miss delivery deadlines, as short as two hours before showtime, can be billed for replacement tickets and lose the payout.

Where it falls short: 15-second barcodes, 9 a.m.–1 a.m. support and one-recipient transfers

Of the 150 newest English Google Play reviews we read, posted August 20 to September 30, 2026, 61 gave one star, mostly over tickets that arrived late or did not scan, no phone line, and orders routed to the MLB Ballpark app or Ticketmaster. Some of that is by design: NFL tickets are mobile-only, with barcodes that refresh every 15 seconds, so screenshots fail at the gate. Support runs 9 a.m. to 1 a.m. Eastern; phone help comes only within seven days of your event. Tickets stored in the app move to another SeatGeek account through Transfer, cancelable until accepted, but splitting one event's tickets among several recipients is not supported, and sending several events at once works only on the website.