TodayTix – Broadway Tickets

TodayTix Review: Real Theatre Deals, but Most Refunds Come as Vouchers

Rush at 9 a.m., Lottery wins with a one-hour claim window

Rush and Lottery are sold only in the mobile app, not on the website. Rush releases a limited batch for each performance day, first come, first served: in New York the window opens at 9 a.m., and on October 2, 2026, The Book of Mormon listed $49 Rush seats including an $8 fee, with a warning that they may have a partial view. London Rush opens at 10 a.m., mostly at £25 to £30. Lottery entry is free and caps a win at two tickets; New York winners get one hour to pay, while London's £10 Hamilton lottery allows only 30 minutes. Neither ticket type is transferable.

TodayTix Rewards: Red at 2 tickets, Gold at 16 and a $250 cap

The loyalty program that replaced Perks credit on July 3, 2024 counts tickets per calendar year, but only for shows you have seen. Two tickets reach Red: double Lottery entries and $5 in TixCash. Six reach Silver: $10 in TixCash, triple entries, week-of Drops deals of up to 50% off and free Ticket Protection on one order a year. Gold, at 16 tickets, multiplies entries by five, protects three orders a year and takes an extra 10% off in-app purchases, though not Rush, Lottery or Drops seats. That discount stops at $20 per ticket in New York and £8 in the UK, with a yearly ceiling of $250 for New York members and $150 elsewhere.

Ticket Protection and the 10-day rule: why refunds arrive as vouchers

Under the U.S. Terms of Use, tickets are neither refundable nor exchangeable unless the listing says so or you added Ticket Protection at checkout; it cannot be bought later. The add-on is priced per ticket, covers every seat in the order and lets you cancel from My Orders up to 24 hours before curtain, in return for a voucher worth the order minus the protection fee. That voucher lasts a year on U.S. shows and locks to the first device that uses it. A show canceled outright also earns a voucher by default; cash, minus service and order fees, needs a written request within 10 days of the voucher. A new date or time set by the producer is not grounds for a refund.

MARI ownership, 12 cities and a privacy policy that allows ad sharing

Broadway producers Merritt Baer and Brian Fenty launched the service in New York in December 2013. On October 20, 2025, MARI, the events company founded by Ariel Emanuel, announced it had bought the parent TodayTix Group from Great Hill Partners, keeping Fenty as CEO. The app lists 12 markets, from New York, London and Chicago to five Australian cities; the Google Play description still names Seattle, Toronto and Dallas, which are not among them. The U.S. privacy policy says the company may sell or share every listed category of personal data for personalized advertising, with an opt-out page. Apple's label lists purchases, location, identifiers and usage data as used to track you.