Tixr - Event Tickets

Tixr Review: Official Tickets, Organizer Rules and a 2.5 Android Rating

Refunds: Organizer Rules, Tixr Credits and a Chargeback Trap

The purchase policy calls every sale final and leaves refunds to the event organizer's discretion; the help center adds that for most events, tickets cannot be refunded, exchanged or modified. Where an organizer allows a refund, only the original buyer can request it, and the money returns to the original card, usually within 5–10 business days. Some organizers offer Return for Credit instead: the balance lands instantly but works only with that same organizer and carries an expiry date. A canceled or rescheduled event should bring an email within 48 hours of the announcement. Do not dispute the charge with your bank: that voids every ticket in the order and freezes the account permanently, even if the bank rules against you.

Rotating QR Codes and NFC Wallet Tickets: Why Screenshots Fail

Each organizer picks the delivery method. Digital Code Only tickets show a QR code that refreshes inside the app, so a screenshot will not scan. Contactless tickets use NFC and must be added to Apple Wallet or Google Wallet one ticket at a time; once added, they scan without Wi-Fi, and a ticket opened once while online stays viewable offline in the app. When the organizer withholds a PDF, the app or a wallet pass is the only way in, and many of the one-star Google Play reviews we read objected to installing the app and creating an account just to get through the gate. Android sign-in is email or Google only, with no Apple option; Facebook works only on the website.

Order Protection, Payment Plans and Resale: What Each Costs

There is no fan-facing fee table: the help center says service and delivery fees are set by the organizer, and receipts itemize them. Order Protection is an optional add-on priced as a percentage of the tickets and run by Teak, the trading name of Protecht. It pays out for listed reasons such as illness or travel disruption, never for canceled or postponed events, and can be dropped within 14 days of purchase. Payment plans retry a declined card after 5 and 10 days, and canceling a plan forfeits everything already paid. Resale appears only where the organizer enables it, sometimes with price caps or floors, and sellers are paid 3–5 business days after the event ends. Fees and terms vary by event.

2.5 on Google Play, 4.8 on the App Store: Where It Falls Short

Google Play shows 2.5 from 173 reviews, against 4.8 from about 12,800 App Store ratings. We read all 90 English Play reviews, posted between August 2024 and September 2026: 68 gave one star, most often for failed logins, Google sign-in that never finishes, transfers that did not appear and being pushed into the app. In November 2025 an Android build shipped with the Chucker debugging tool visible; the developer says a fix went out within 24 hours. The app is English-only, and the iOS version is built for iPhone only. Apple's privacy label lists browsing history and usage data as used to track you, and the website's state privacy notice says identifiers and commercial activity were sold or shared with advertising partners in the past 12 months.