StubHub: Event Tickets

StubHub Review: The Largest US Resale Market, Fees With No Fixed Rate

All-in pricing: the $20 fee inside a $170 seat

Buyers pay a service fee and a fulfillment fee on top of the seller's price. The help center says neither follows a set percentage: both move with ticket price, time to the event and demand, and support cannot waive them. In the US, listings lead with the fee-inclusive total. In the company's own store screenshot, a seat marked $170 "incl. fees" splits at checkout into a $150 ticket and a $20 fulfillment and service fee, about 13% on top. The help center still mentions an "Include estimated fees" switch under Price Display Options, so check it before comparing listings. Prices vary by event and region.

FanProtect Guarantee: a 120% credit unless you ask for cash

FanProtect promises valid tickets in time for the event and, when something goes wrong, comparable or better replacements or your money back. If an event is called off and not rescheduled, the default is a StubHub Wallet credit worth 120% of what you paid, valid for a year in the same currency. For cash, tap "Request cash refund" on that credit; the money reaches your original payment method within 10 business days. Postponed or rescheduled shows get no refund under the general policy; the tickets carry over, and the help center suggests reselling them. SeatGeek's help center says canceled-event refunds usually return to the original payment method unprompted, Ticketmaster refunds canceled primary-sale tickets automatically, and TickPick promises a 100% refund under its BuyerTrust Guarantee.

Selling in the app: free listings, payouts 8 business days after the event

Listing is free, and tickets bought here can be relisted from the order page through "Can't attend? Sell your ticket", even before delivery. The Set Your Price screen shows your payout with the sell fee already subtracted; like the buyer fee, it has no fixed percentage. Money arrives by PayPal or bank transfer, typically within 8 business days after the event rather than the sale date. US sellers have had to supply a taxpayer identification number since January 1, 2025, and mobile-transfer sales may need a screenshot as proof of transfer. Dropping a sale is costly: the seller policies charge the greater of 100% of the ticket price or the cost of a comparable replacement.

Getting in: mobile transfers, rotating barcodes and a 6-digit guest code

How tickets arrive depends on how the seller got them, and the help center lists five formats, from print-at-home PDFs to paper tickets that cannot ship to PO boxes. Mobile transfer tickets come through the original vendor, so you accept them in a Ticketmaster or AXS account; plain mobile tickets sit under My Tickets in the app, sometimes with an Apple or Google Wallet option. Guest buyers sign in with a 6-digit access code from the confirmation email. Rotating barcodes refresh for security, so a screenshot of one will not scan, while static QR codes can be screenshotted. Seat numbers that differ from the order may be a free 5-row upgrade from the seller.